Amazon Cognito - Unable to login after reset password for imported user

0 votes
asked Sep 13, 2017 by da32

I'm new to using Amazon Cognito on iPhone app and have been testing it using the example provided. I'm testing the import user function and having problem with it. The import was successful and reset password was required. As stated in documentation, I have to run through ForgotPassword function to change to new password. I've done this and status in my console is changed to "Confirmed". But when I try to login using the new password, I'm getting "Incorrect username or password". I'm sure my username and password is correct.

Anyone have this problem before? How can I fix this?

1 Answer

0 votes
answered Mar 5, 2018 by summer-guo

It is unexpected. Once the user is confirmed, the user should be able to login with the new password. If the problem still exists, I suggest you to check the username field. Do you use phone number or email address as the username for signing in?

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